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Job Details
Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together. Location: 489 State St, Bangor ME, 04401 – Eastern Maine Medical Center Primary Responsibilities:
- Responsible for day-to-day operations of the department to achieve documented company, division, and department objectives
- Adheres to all documented departmental policies, procedures, and knowledge base documentation
- Accurately follows documentation and checklists to ensure efficiency and consistency with all build, test, and validation activities
- Uses routine troubleshooting methodologies that provide efficient, effective resolution, and minimize impact to the customer
- Maintains detailed and accurate records in workload management, asset management, and administrative applications
- Actively maintains education and cross-training on all departmental areas of expertise
- Maintains certifications and attends training when available and appropriate
- Role model and mentor to all levels in the department for all areas of support and function
- Assists leadership in identifying opportunities for process improvement within and outside of the department
- May perform other duties upon request
- May be required to work beyond the regularly scheduled hours in the performance of duties depending on business need
- High School Diploma/GED (or higher)
- 2+ years of technical desktop support experience in a professional setting
- Ability to lift 40 pounds unassisted
- Ability to travel to other local offices as needed, approximately 10% of the time
- Valid driver’s license
- Associate’s Degree (or higher)
- Maintains a safe environment complying with policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed
- Organize, prioritize and work efficiently while multi-tasking
- Handle difficult and stressful situations with professional composure
- Have excellent verbal and written communication skills, both technical and non-technical
- Be analytical and thorough, showing attention to detail
- Ability to work both independently and collaboratively
About the Company
UnitedHealth Group
Minnetonka, MN, United States
UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions worldwide. We are... Read more