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Job Type
Full Time
Job Details
Job Description The Demo Support team provides excellent services to our technical sellers and Solution Consultants, focusing on improving the customer experience. As a Demo Support Engineer specializing in Tools, your role will be vital for testing, implementing, and supporting Demo Support Tools. This involves collaborating closely with external Demo Automation vendors and internal business stakeholders to test various features and aid in the development of a rollout strategy. You will also guide Solution Consultants through critical issues, ensuring timely and effective case resolution for impressive demos. Proficiency in the ServiceNow platform, diagnostic tools, and collaboration with other teams are crucial for success. Additionally, your unique perspective will contribute to process and product improvements within the Global Demo Org. To thrive in this role, you should possess:
- Leadership in investigating and resolving complex issues and escalations, demonstrating exceptional technical understanding, business process knowledge, and customer focus
- Effective multitasking and efficient management of the case queue
- Identification, creation, and refinement of Level 0 assets such as Knowledge Articles, Virtual Agent topics, and Improvement stories
- Strong commitment to quality and customer service
- Fluent communication in English to convey process, operations, and capability information effectively
- Maintaining a professional demeanor when handling complex user issues, including demanding customers
- Intermediate proficiency in HTML, CSS and Javascript
- Experience in administering, developing, maintaining, or supporting ServiceNow Applications and Systems preferred
About the Company
ServiceNow
Santa Clara, CA, United States
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We deliver digital workflows that create great... Read more